Return Policy

The warranty of your product starts the day that the turbo kit is received. Any warranty is valid only to the original purchaser of the product from On 3 Performance. The turbo hotside meaning exhaust from headers to turbo and turbo to catback if included in the purchase is covered for 1 year. We have a limited life-time warranty on the cold side intercooler tubing from manufacture defects. The On3 turbo is covered by a 1 month warranty unless otherwise implied in writing. If there is an issue or defective item, we fix that specific part, we do not issue a new part in question. If the item is not able to be corrected, we will issue a new hotside/coldside part. We do not cover any labor cost associated with items in question. Meaning if there is a product that must come off the car that was paid to install, we do not cover the labor to remove or reinstall. If an item is not mentioned, there is no warranty implied. By placing your order, you are agreeing to these terms.

Turbo Specifics: Most issues with a turbo normally is caused by installation errors. If you use anything other than the supplied fittings,, the turbo warranty is voided. If you use TEFLON OR ANY THREAD SEALER, the warranty is instantly voided. Also the turbo must be clocked, if you fail to do so, the turbo doesn’t drain and will not be covered under warranty. This is overlooked and often times the #1 issue with turbo failure. Also when installing make sure your drain is above the oil level for proper drain, away from the hot parts and ensure you do not have crank case pressure issues. If having a turbo issue, we may request the oil feed line to be sent back for inspection as well.  We understand no one likes downtimes but if you have an issue, NO TURBO MANUFACTURE ON THE MARKET JUST SHIPS OUT A NEW TURBO.  The unit must be shipped back and inspected or fixed, every turbo we sell is 100% serviceable and there is not an issue we cannot take care of.  If you cannot have any downtime you might look into a spare CHRA for purchase and found on our website.  However there is no way around the inspection / rebuild process, it can take up to 10 business days

If you have an issue under warranty, the purchaser must ship the product back to On 3 Performance. We do not cover shipping charged to us but we will pay the shipping to return the item.

Items purchased through On 3 Performance that we do not produce If you have a warranty issue with any product not manufactured by On 3 it is handled directly with the manufacture. We will gladly assist with getting any issue resolved under the manufactures warranty but we cannot and will not issue brand new items that must be returned to a manufacture to be inspected, fixed, calibrated, or new parts issued. If you don’t agree, please purchase direct from the manufacture

If there is a warranty claim on a turbo, it does not get inspected from On 3 Performance.  We use a 3rd party resource which will provide a completely unbiased inspection of the turbo and generate a review on the failure.  We are not affiliated and there will be a $40 fee factored into the turbo rebuild if the unit is deemed not a manufacture defect.  So there is a $40 fee for the inspection, if its a manufacture defect we cover the cost, if its an oiling, draining, use issue, you will be responsible for the $40 charge and will not be refunded.

Special Order Items: Such as fuel items, mass air kits, suspension, anything electronic, and custom modification sales are all final and non-returnable or refundable.

Missing or Damage To Package This must be reported in the first 48 hours if anything is missing from the package. There is a item list on your intercooler box that you can check off your items. We individually package and mark off each item as they are pulled to ensure when it leaves our dock that every item is accounted for. If there is damage, the package should be noted immediately with UPS before the package is accepted at delivery. Failure to do so can cause issues with items being replaced as UPS will not cover this.

We are very specific and strict on our policy, many items have to be installed in very specific ways and without doing so can damage or destroy the parts. Please read your directions with care and if you are not sure, have someone experienced do the install. These are parts designed for racing applications, things break when pushing limits so be aware when going into a project.

  • No returns on any products over 30 days and no returns on anything electronic. If a product is not in the original packaging, we cannot accept a return
  • If a product had been modified in any manner, coated, etc, it is not returnable
  • No item will be accepted without a RA number, email On3RMA@Gmail.com for return details
  • Any returned item is subject to 20% restocking fee

On 3 Performance always recommends professional installation on all products. Any item which has been altered, painted, installed or deemed non-resalable by On 3 Performance will be returned to the customer at the customer’s expense. On 3 Performance is not responsible or liable for labor fees associated with the installation, removal, modification, painting or repair of any product purchased regardless of the circumstances. On 3 Performance is not responsible for any damage or discoloration incurred in relation to heat and chemical products being used including cleaners, waxes, polishes, paints, etc.

 

RMA Information:  If you are making a return, you will need to print this page and fill in the following to process your return.  Without this page, your return will be marked return to sender.  If the following is not filled out in complete, your return will not be processed.  Email On3RMA@gmail.com for an RMA if needed

Order number: ___________________

Name On the Order: _______________

Phone Number:  __________________

Credit Card Number, Expiration, & 3 Digit Code To Credit:  ________________________________

Signature Of Buyer Agreeing to the On 3 Performance Return Policy Above:  ____________________

RMA Number: ___________________